- Unlimited wallets
Our patented architecture allows creating the ultra-secure environment and all the tools necessary for free movement of the private key outside of the app while remaining completely safe and in total control.
BitFreezer isn't the first wallet that we've developed. Before the BitFreezer app, we produced BitFreezer hardware wallets that had a big emphasis on the security aspect of storage. However, a large portion of the usability aspect had to be compromised, and that is when we realized that there must be a more practical and safer way to store cryptocurrencies. We've embarked on a mission to build a product that can maintain the security of hardware wallets while also be accessible from a smartphone.
The wallet operates only on RAM, which means the app never stores your private keys, and once the app is closed, all the data is erased. On top of that, double dynamic asymmetric high-end encryption was implemented on each and every single step of the app, which ensures superior protection from remote attacks. Your private keys are always located in an encrypted state where the decryption key is split between you and our server-side, which means the idea of merely compromising our servers is entirely obsolete. Overall, we've summarized our security in 15 simple facts that can be read here.
While using the BitFreezer app, you will never have to worry about privacy, since the only data we collect is your email, password hash, and part of your decryption key.
One of the biggest problems with crypto wallets today is the imbalance between security and usability; where one has to be compromised for the other. With BitFreezer, it takes only 30 seconds to execute a transaction with the security level of a hardware wallet.
Access your wallet online via Web App at web.bitfreezer.app; See recent transactions, balances and manage your profile.
Do you have a favourite cryptocurrency in mind? You can simply vote on our community vote and choose what next cryptocurrency we should list on the BitFreezer app.
You easily save and manage the wallet addresses of your friends and family within a single address book.
Export your encrypted private keys to any safe storage location and use them only when you want to send your funds. You can even export your private keys to an external thumb drive and create your own cold-wallet.
Safe storage won't be the only way you can interact with cryptocurrencies with the BitFreezer app. Stay tuned to try out more innovative features that soon will be available.
Free yourself from stress with our patented, unique multi-layer encryption process that ensures ultra security and safety of your funds.
Install the app by searching “Bitfreezer” in the app store or request beta access through this website. Then follow the instructions.
Click “register” to set-up your account, be ready to provide a memorable username and password.
Now that you are registered, you can create multiple cold wallets for your cryptocurrencies. Follow the instructions within the app.
With every cold wallet generated, you will receive a key. It is vital that you store this key offline. In the event you should ever need to recover your wallet, this key will be the only way this is possible.
Conduct transactions from the wallets on your smartphone. Simply follow the instructions to connect keys and to send/receive funds.
I have been using BitFreezer since alpha. I have found it easy to use and reliable and am now plan on using it for the majority of my bitcoins. It's easy to use and so far I have had no problems.
Initially I was a bit concerned about using the new kid in the block, but having used their wallet a while I found it sleak and easy to use. When I reached out to the team recently, they were quick to respond and covered everything I needed.
Please add more crypto support. If beta goes well I will definitely use it as a default wallet for Hodl.
Please do not hesitate to leave your honest opinion about the app. We are eager to improve our technology to make sure people leave their hardware wallets behind in 2018. [email protected]
Which digital currencies can I store on the BitFreezer App?
Currently we support secure storage of Bitcoin (BTC), Litecoin (LTC) and Bitcoin Cash (BCH)
Why are you so secure?
Our security level is best described as “paranoid”, or at least that’s how our team like to put it. Our proprietary method consists of AES, P2P and asynchronous encryption providing unprecedented security of private keys as well as your credentials, backups and all internet traffic. Our tests have shown that our app is offers greater protection than some hardware wallets.
How can I store my wallet offline using a flash drive?
Please connect your flash drive to your smartphone, download and install application that supports it. Connect the flash drive, create a wallet in the app, once share screen pops up please select the share option to the app you have downloaded for the flash drive. Save your keys. Make sure you have the flash drive on you when you want to initiate a transaction, you will need this to open a file with BitFreezer app to unlock outgoing transactions.
I can not send crypto, the send button is locked.
Please use the keys you have saved when your originally set up the wallet. Click the “share” or “open with” button and select the BitFreezer app as a destination. Login to your account and now you can safely send your crypto assets.
What if I did lose the flash drive with the keys?
Please restore the wallet using the seed you should have written down when creating the wallet, you can then be able to backup your wallet file again.
How can I get a refund?
If it is less than 14 days since you purchased a subscription, please send us an email from the email your account, this should specifically request for a refund and give the reason why. We will then refund your purchase.
Can I purchase subscription using crypto?
We are working hard to integrate a crypto payment system so we can accept crypto payments.
How do I backup my keys using BitFreezer Vault?
Once creating a wallet please select the BitFreezer vault app as a destination from the share menu.
When will you add new currencies?
If you are a user of the BitFreezer app, you can vote for new currencies using the “vote” tab in the application. You decide which one comes next.
How do I send digital currency to another wallet?
Please select your wallet file from the location you have stored it in, open it via the BitFreezer app using a share menu. Login using your credentials which you set up during the initial launch of the application. Select the wallet you want to send crypto from and click the send button. Please copy and paste the wallet address you want to send funds to, add an optional description, then choose the amount, select the fee amount, click continue and confirm the transaction.
Where can I find my wallet address?
Once within the app, please open the menu on top left and select address book at the bottom, then select my addresses.
How do I receive crypto from someone else?
Please navigate the wallet you want to receive funds to and click request icon at the bottom. You can copy your address and send it to the sender, alternatively, you can type in the amount requested to receive and provide the generated QR code for the payee.
I’ve sent funds but they do not display on the receiving side
Depending on the cryptocurrency you are sending and the fee amount you have provided during the transaction initiation it can take from 1 min to 24 hours for the transaction to go through. Most of the time it should take no more than 30 mins for the transaction to be confirmed. Until then it gets displayed as a pending transaction.
Why do I have to pay fees if the app is not free?
We do not charge any commission, the fee you are selecting when sending digital currency is a so called “miner fee” - it's a blockchain commission for your transaction. The higher the fee the faster the transaction.
How can I cancel a transaction?
Unfortunately, the nature of blockchain does not allow any diversion or cancelation of any initiated transaction. Please, make sure you double check all details when confirming a transaction. In the case you made a mistake it is worth trying to ask the recipient to refund the payment.
In a transaction history there is a link to an external website, what does it represent?
To confirm that the transaction is passed onto the blockchain, a link is generated with all relevant info about your payment.
I have forgotten my password, how can I reset it?
We sincerely believe that we have created the most secure mobile wallet. To maintain such level of security we have limited restore functions to avoid unsanctioned access to the wallet. If you indeed have lost your password, please refer to the seed that was displayed when you created your wallet. Restore your wallet using the seed and reset your password.
How can I restore my wallet using my recovery phrase?
If the currency allows such action you will be able to recover your wallet using recovery phrase which was presented to you upon wallet creation.
How can I delete a wallet?
Since wallets are free to generate and use we do not recommend such action. However, if you want to delete all wallet data from the BitFreezer app, please go to settings, at the bottom of the page select the remove wallet data icon and proceed with the instructions.
How do I import my existing wallet?
We do not recommend importing wallets to your BitFreezer app because your private keys/seeds could be exposed prior to import. The best case scenario would be to set up a new wallet and transfer funds from previous wallet to a brand new one. However if you are comfortable with the security of your previous storage option, go through following steps. Once on the create wallet page, click on import existing keys, insert your seed/private keys and click continue. Wait for the wallet to synchronize, once you see your balance, this means your wallet has successfully been imported.
Can I use pending funds I’m about to receive?
You are able to initiate future transfers and use the pending funds, however the transaction will only go through once your incoming transfer is confirmed. The process will be initiated automatically.
Can I use the BitFreezer app wallet address as a receiving address for my mining rig?
Yes, your wallet addresses are consistent, you can use your addresses for mining payouts. Such technology is possible thanks to the security level of BitFreezer.
I’ve lost my seed/private keys, how can I restore the wallet?
Unfortunately, there is no way to restore your wallet access. We do not store any of your sensitive information for security purposes.
Which devices/platforms you support?
The iOS mobile app provides maximum functionality, Android is now undergoing testing and will be released soon. The online web platform allows you to check your transactions, see your balance and history, however, for security purposes, it is not possible to send crypto from the web interface.
Is the password for my account the same one for my wallets?
It is, however for enhanced security you have an additional option to set up a password for a particular wallet upon wallet creation, please specify desired password at the bottom of the page
How to proceed with manual backup?
If you accidently lost your seed, you have the option to create a backup file to use the wallet using the BitFreezer app. Please navigate to settings menu and select export private keys option. Choose destination and store files securely without permanent internet access.
How can I contact BitFreezer support?
If you have a question which is not covered in our FAQ page, please, contact our support team via the app using the link in the menu. Alternatively, you can always drop us an email on [email protected] and our team will help you as soon as possible. We strongly recommend subscribing to our social networks to keep up to date with all vital news and updates regarding our company and services.
What is the minimum amount of crypto I am able to send?
The minimum transaction amount will vary depending on the currency using. For our most popular cryptocurrency Bitcoin (BTC) the minimum amount is 547 satoshis. (0.00000547 BTC)
I am not receiving my authorization email.
If you have successfully signed up, you should receive a confirmation email. In the case where you did not receive an email please:
- Check your spam folder, then mark the email as “not spam” to ensure you will get vital emails from us in the future.
- If you don't see the email in your spam folder, please double check the email you used in the app is correct.
- If the above hasn’t resolved the issue, please contact our support team: [email protected]
My App keeps crashing
Please delete the application and reinstall it. In some rare cases the cache is not cleared up after the update. If the problem persists, please contact our tech team via contact us via website or the app.
What makes you different from competitors?
As developers we think it's unethical to judge our competitors work but we can elaborate on our pros. Privacy at its best - we at BitFreezer do not store your keys/seeds or any sensitive information, only your credentials to verify your login. Security, since we do not store your keys it is pointless to attack our servers since they do not store any valuable information. On the other hand, all keys are encrypted on your chosen device and transmitted in a secure way so interception of keys is highly unlikely. Subscription allows us to continuously add new features and improve our service. Lastly, mobility is the best about BitFreezer app defacto you are carrying your hardware wallet anywhere you go.
How do I get the mobile App for my phone?
Please visit our website where you can find links to appropriate stores.
I do have tokens from ICO on my ETH account however I can not access them
If we do not support your ICO token the best way would be to purchase BitFreezer Hardware wallet or to transfer your wallet to supported provider. Please note that we are regularly adding new tokens support.
Please fill in the form below
to receive beta access
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall PromiseMe LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless PromiseMe LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 16192 Coastal Hwy, Lewes, DE, 19958, United States.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at [email protected]